From Data Center Operations to Enterprise Systems Administration, The SLAC IT Operations
and Infrastructure organization delivers leadership and support services necessary
to every SLAC Data Center implementation. We also deliver entire-campus Desktop
Support, Network Management and Telecommunications Management.
- Windows Infrastructure
Provide the best possible computing environment for enterprise computing. Support for Windows
at SLAC consists of fully-supported central services for Web, LDAP Directory services,
user authentication (Kerberos, LDAP, NTLM) - including extranet collaboration accounts,
file servers, backup/restore, name (DNS), time (NTP), and print services. Windows
is also the platform of choice for enterprise email, IM (Lync), SQL and Collaboration
(SharePoint). Citrix servers provide a Windows desktop for remote access and general
computing use. Windows server systems are supported via central services; Windows
desktop support is the responsibility of the
Departmental Computing Support team or
the individual department. The Windows Infrastructure team provides problem
escalation support for the Departmental Computing Support team.
- Network Engineering
The mission of the OCIO Network Management & Engineering and the Network Software
groups is to provide leadership and support in data communications to the Laboratory
as a whole and to physics research in particular.
- Data Center Operations
Data Center Operations staff provide hardware installation, physical network layer
installations, resource planning, computer maintenance, power and cooling planning,
and first line of user support on a 24x7 basis.
- IT Departmental
Departmental Computing Support assists SLAC users by providing an array of services,
including by not limited to: technology consultation, desktop builds and support,
application deployment, maintenance and support, and various other duties as specified
by the needs of the departments.
Provide SLAC telephone and voicemail services for the entire campus. This includes
Core PBX maintenance, Voicemail Services, 24x7 field technical support and Phone/Voicemail
integration with internal and external leading-edge unified communication services