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New IT Ops Web Page
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If you have a critical issue outside of business hours. Please call (650) 926-4357 to page the on-call technical coordinator.

 

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IT Operations and Infrastructure

From Data Center Operations to Enterprise Systems Administration, The SLAC IT Operations and Infrastructure organization delivers leadership and support services necessary to every SLAC Data Center implementation. We also deliver entire-campus Desktop Support, Network Management and Telecommunications Management.

  • Windows Infrastructure
    Provide the best possible computing environment for enterprise computing. Support for Windows at SLAC consists of fully-supported central services for Web, LDAP Directory services, user authentication (Kerberos, LDAP, NTLM) - including extranet collaboration accounts, file servers, backup/restore, name (DNS), time (NTP), and print services. Windows is also the platform of choice for enterprise email, IM (Lync), SQL and Collaboration (SharePoint). Citrix servers provide a Windows desktop for remote access and general computing use. Windows server systems are supported via central services; Windows desktop support is the responsibility of the Departmental Computing Support team or the individual department.  The Windows Infrastructure team provides problem escalation support for the Departmental Computing Support team.

  • Network Engineering
    The mission of the OCIO Network Management & Engineering and the Network Software groups is to provide leadership and support in data communications to the Laboratory as a whole and to physics research in particular.

  • Data Center Operations
    Data Center Operations staff provide hardware installation, physical network layer installations, resource planning, computer maintenance, power and cooling planning, and first line of user support on a 24x7 basis.

  • IT Departmental Support
    Departmental Computing Support assists SLAC users by providing an array of services, including by not limited to: technology consultation, desktop builds and support, application deployment, maintenance and support, and various other duties as specified by the needs of the departments.

  • Telecommunications
    Provide SLAC telephone and voicemail services for the entire campus. This includes Core PBX maintenance, Voicemail Services, 24x7 field technical support and Phone/Voicemail integration with internal and external leading-edge unified communication services

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