PDA Information

This T-Mobile web page tells how to configure ActiveSync on their devices: http://support.t-mobile.com/knowbase/root/public/tm22930.htm#top. We have tested with both the T-Mobile MDA and SDA phones and both work very well.

iPhone and iPod Touch with ActiveSync

Generally, any PDA or smart-phone which uses ActiveSync can connect to the SLAC Exchange 2003 server. iPhone and iPod Touch instructions are here.

Pocket PC with ActiveSync

The Dell Axim has been tested and is the recommended technology for email access while in range of a wireless network.

Wireless (visitor network)

If your PDA has Pocket PC with a newer version of ActiveSync then you'll be able to connect to Exchange 2003 server via wireless connection. You will need the version of ActiveSync which allows you to enable SSL for the connection.

Configuration instructions: ActiveSync; Tools; Options. On the PC tab: if you choose to synchronize with your PC then enter its hostname and check the box which says "Sync with this PC during manual synch" (In addition you will need to configure the VPN settings - see below). On the Server tab: enter the server name as: www-mail.slac.stanford.edu; check the SSL box; press Options and enter your SLAC windows account and password.

The first time you connect to the Visitor network with your PDA you will need to register. Bring up the browser on your PDA and enter the required information if you agree to the SLAC AUP then press the Agree button and your device will then be allowed onto the SLAC Visitor network. Your ActiveSync should now be able to synchronize direct with the SLAC Exchange server. More info on the SLAC Visitor Network.

Wireless (VPN)

When your PDA is connected to the SLAC network via VPN you can use ActiveSync to synchronize with your Windows desktop and Outlook.

Configuration instructions: Settings; Edit my VPN servers; New; enter name as either ntvpn1 or ntvpn2; then enter the Host name as fully qualified name (e.g. ntvpn1.slac.stanford.edu or ntvpn2.slac.stanford.edu); select PPTP; press Next; enter your SLAC windows account and password; press Advanced. On the TCP/IP tab: use server-assigned IP address; Use software compression; Use IP header compression. On the Servers tab: Use server-assigned addresses.

The above instructions assume you have already registered for access to SLAC's Visitor Network via your PDA web browser.

USB

Install Microsoft ActiveSync on your Windows desktop and your PDA will be able to synchronize Outlook via USB cable connection.

Workstation Software

The Windows desktop ActiveSync software is available here: ActiveSync 4.2

Troubleshooting the AXIM

General Synch Errors on Axim

If the Axim starts to get errors on the synch with server then press the reset button on the back of the Axim.

AXIM error code: SYNC_20

If you get the following error: "Synchronization failed due to an error on the server. Error code: SYNC_20" each time you try to sync your handheld (Axim) with Exchange. Follow these steps to clear out the local copy of your Inbox:
Start;
ActiveSync;
Tools;
Options;
Server tab;
Unselect the Inbox to clear out the local copy.
Then reselect it and you should be able to synchronize with Exchange server again.

AXIM error code: INTERNET_157

You will see this in ActiveSync error screen if you have not registered for access to the SLAC Visitor Network via the PDA web browser. Just open the browser application in the PDA and fill out the form and read the AUP. If you agree then press the Agree button and you'll be connected to the Visitor network immediately.

Treo650 Users

Details

Treo600 Users

This will only work as a POP client. There are no ActiveSync capabilities.

AT&T customers - No difficulties at all. Just enter the normal POP and SMTP information as found on the IMAP/POP Exchange 2003 page.

Cingular customers - We've had only one person report using this and they had to download a free 3rd-party product before the reading of email would work.

General PDA Browser Access

If your PDA doesn't have ActiveSync with SSL support then you can still access your email via the PDA version of Outlook Web Access. Enter the following URL in your PDA browser file window:

https://www-mail.slac.stanford.edu/oma

This list is subject to change but at this time the following URL will give you a list of currently supported PDAs:

http://msdn.microsoft.com/vstudio/device/mobilecontrols/devices.aspx