FAQ - SLAC Dialup Service
Last Update: 5 October 2004

[FAQ for Windows Remote Access]

Questions:

• Mapping network drives of the SCCS Windows central servers
• Troubleshoot mapping problems
• Questions / Comments  - if you have any questions or comments

Answers:

Mapping network drives of the SCCS Windows central servers

VPN and dialup users are able to map drives to shares on the SCCS central servers (e.g., the home directory Z drive, the groups directory V drive) with the instructions below.  We recommend that users store files on the central servers which are backed up and maintained.  VPN and dialup users will not be able to map drives to other Windows computers within the SLAC internal network (e.g., to your office Windows computer) due to security issues.  Similar restrictions apply for VPN and dialup users in connecting to other Windows computers.  The SLAC Citrix Farm can be used instead for these purposes.  More information is available in 'How do remote users get access to SLAC Windows resources?'
 

• Windows XP and 2000:  Right click 'My Computer' select 'Map Network Drive'.
• Windows NT: From  'Windows NT Explorer'  go to the 'Tools' menu and select 'Map Network Drive'.
• Windows 98 **:  From the Control Panel:  Network:  Identification:  ensure that the Workgroup is 'SLAC'.  Right click 'My Computer', select 'Map Network Drive'.
   
  • Map Z drive: 
    • For 'Drive' scroll and select 'Z'.
    • For 'Folder' enter:  \\ux.slac.stanford.edu\username$
          The "x" following the u should be the first initial of your windows username.
           "username" is your windows username followed by the "$" character
                 e.g. \\uj.slac.stanford.edu\johndoe$
    • Do not enable 'Reconnect at Login', instead make a shortcut of the mapped
      drive.  In future connections you can use the shortcuts to easily map your drives.
    • Click on 'Connect using a different user name'.
    • In the 'Connect as....'  box...
         User name should be entered as   slac\username   
              "username" is your windows username
                  e.g.   slac\johndoe
          Password is your windows password
    • Click the 'OK' button
    • In the 'Map Network Drive' box...Click the 'Finish' button
       
  • Map U and V  drives in the same manner as the Z drive:
    • U drive:   \\winmaster1\my_storage\users
    • V drive:   \\winmaster1\my_storage\groups
         Use the underscore in between "my" and "storage".
      
      **  At the first logon screen after booting up Win98  put in your windows username and password.  Win98 will pass this information to the windows servers when you map your drive.  
      (If you do not get a logon screen upon booting Win98 go to 'Find' files with '*.pwl',  and delete all files found -- one of the .pwl  files is saving a password so that Win98 does not ask you to logon. See your desktop admin for assistance with this.)

Troubleshoot mapping problems
Remote systems can have many possible configurations making it impossible to give one solution that fits all.  Here are some troubleshooting suggestions. If you have a suggestion that you think is worth sharing send it do dialup-admin@slac.stanford.edu.

• Ensure that you have a VPN connection.  If you are outside of SLAC's network firewall you will need to make a VPN connection before mapping windows drives.
• Check your firewall software.
  • Turn it completely off and see if that solves the problem. If it does adjust your firewall configuration.
  • One user with ZoneAlarm had VPN set as a Trusted Zone (high setting) and needed to lower it to a Internet Zone (medium setting).

Questions / Comments
If you have any questions or comments concerning the SLAC Dialup Service send email to:
dialup-admin@slac.stanford.edu

  Zero on 02/11/04