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SLAC Telephone Services
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Related pages SLAC detailed, Computing, Networking, Phone Services, Phone Book, Users' Guide, Requests. |
Support for telephones, voice mail, and cellular phones are provided by the Telecommunications staff in the SCCS Network Engineering and Services group. Support for pocket pagers is now provided by the SCCS Help Desk (650-926-4357) and support for videoconferencing by the SCCS Applications group.
Emergencies
Emergency information including how to call 911, SLAC emergency numbers, and the SLAC Emergency Guide.
Reporting Problems, making Service Requests Etc.
You can request telephone repairs or residential services from the SLAC Phone Service Requests System (SPRS) page where you will also find other telecom information. Repairs may also be reported directly by submitting a Repair Request or calling x2200. You will be asked to give your name, extension, building and room number, and the nature of the problem.
Place other telephone and voice mail orders (for example moves, adds, changes) through your ATOM (an acronym for Area Telecommunications Office Motivators), who is your Telecommunications representative. To find out who your ATOM is, search the SLAC Directory by your family name: the resulting page will provide information on your ATOM.
The names of current ATOMs and the groups and/or buildings they represent are available from the SPRS page. ATOMS are appointed by their supervisor or group leader. Your ATOM will use various options on the SPRS page to make your request.
If your listed ATOM is no longer current, send e-mail to phone-admin@slac.stanford.edu. If you do not have an ATOM or you cannot determine one, send e-mail to phone-admin@slac.stanford.edu.
You can also view the queues and status of requests from SPRS.
Telecommunications Data* provides information from the database on the configuration of the phone switch and the voice mail system.
Telephone Services
See the SLAC Telephone Users' Guide for information about:
- Telephones: placing service requests, classes of service, personal calls, SLAC-related business calls, conference calls, reporting problems.
- Cellular Telephones.
- International services
- SLAC Cellular Users' Guide describes how to select one, how to purchase one, how to get one repaired, batteries, and billing etc.
- International calls:
- Pocket Pagers: how to get one, how to page someone, reporting problems.
- SLAC phone book.
- Voice Mail: how to get it, tips on using it.
Need Help?
The Telecommunications Help Directory tells you whom to contact for specific telecommunications services and problem resolution. Also see the telecommunications Frequently Asked Questions (FAQ) list.
Information for ATOMs
ATOMs must submit telephone related requests via the forms on the SLAC Phone Services page. This requires an NT account and authorization to access the ATOM functions. To obtain authorization, send your NT user name, telephone extension, and the building(s) and group(s) you represent to phone-admin@slac.stanford.edu.
- ATOMs responsible for phones gives a list of all phone numbers together with location, user, department, and responsible ATOM.
- SLAC Building Information gives links to a variety of information about building numbers, building names, locations, building managers, and occupants.
Policies
We encourage SLAC personnel to be familiar with policies, as described in the SLAC Telephone Users' Guide, about tampering with telephone cables/equipment, service turnaround times, personal calls, international calling, monitoring for phone abuse.
Information Elsewhere
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* Access to this link is restricted to SLAC users.
Last update: 07 October 2005