Stanford Linear Accelerator Center
2575 Sand Hill Road
Menlo Park, CA 94025
(650) 926-3300
September 4, 2008
This Guide is available on the Web in an HTML version at http://www2.slac.stanford.edu/comp/telecom/phone/phoneusersguide/PhoneUsersGuide.htm.
What to Do in an Emergency
In this chapter you will find:
For Fire, Police, Medical, or Hazardous Materials Emergencies, Call 9-911
Other Useful Numbers
| Description | Phone |
| Main Control Center (Operator-In-Charge)........ | 2151 |
| Main Gate (24 hours)..................................... | 2551 |
| SLAC Fire Station......................................... | 2776 |
| SLAC Incident Notification | 5555 |
| SLAC Medical Department (Day only)............. | 2281 |
| SLAC Security.............................................. | 2551 |
| Staff Information (Recorded Site Status).......... | 877-447-7522 (toll free) |
ES&H Emergency Information contains information on how to handle a variety of emergency situations at SLAC.
You should also be familiar with policies and procedures for Safety at SLAC.
Policies
This chapter describes:
Tampering with phone or data network cables or the wiring of individual phone lines or workstations or other network equipment is strictly prohibited without prior approval from SCCS Network Engineering and Services. This includes re-routing, splicing, bridging, cutting or converting existing cables with other types of cables and/or phone jacks or network connections, or adding unauthorized equipment (such as a shared hub or wireless access point) to the network.
The costs for fixing a problem that results from user tampering with cables and connections will be billed to the user’s group. SCCS Network Engineering and Services will charge back all labor and other costs incurred for the repair.
If you need a network modification, call the SCCS Help Desk at x4357. For telephone relocation or installation contact your ATOM (see “ATOM Services”).
In offices occupied by two or more persons, a single phone extension will be assigned to be shared by the occupants. A voice menu will direct callers to individual mailboxes for each of the persons sharing the extension. Multiple phone instruments may be provided for more convenient access, but they will all share the common extension.
The shared extension policy will also be implemented for phones in common areas, such as lobbies, where it will be determined that multiple extensions are not normally needed.
Justified exceptions may be made through your Division Director. In addition to understanding and supporting the new policy, you can help considerably by actively identifying any unneeded phones and existing phones that could share an extension. If you are aware of a phone that could be recycled, discuss this with your phone ATOM or send an email message to SCCS Phone Administrator, with the unneeded extension and location. Someone will arrange to pick up the unneeded phone instrument and reuse the switch and cable resources supporting the phone.
Normal expected completion times for telephone changes request are discussed in “What does an ATOM do?”; those for telephone repairs are given in (see in the chapter Reporting Problems).
The telephones at SLAC are for official business. Although personal calls are sometimes necessary, please keep them to a minimum in number and time. Personal calls may be made to most 408, 415, 650, 510, 925, and 831 prefix numbers. Long distance calls may be made from any SLAC telephone using a Calling (Credit) Card. See “How to Make Personal Calls” for more information.
SLAC telephone users are not authorized to accept collect, or third party billed, calls. Employees who need to place a call to SLAC from off-site may dial (650)-926-3300. Collect calls from active SLAC employees will be accepted at this number. Calls can be transferred to other SLAC extensions, but not to other off-site locations.
SLAC does not accept collect calls from persons who are not SLAC employees (for example, vendors or employees at other institutions).
Employees who need to call in from off-site on a regular basis should consider getting a SLAC calling card or SLAC cellular phone. These alternatives are generally less expensive than collect calls.
Employees who need a telephone authorized to accept collect calls should contact the Telecommunications group, or e-mail phone-admin, for assistance. Because this requires placing an order through our service provider, it may take several weeks to complete the authorization.
Voicemail passwords are required to be a minimum of six digits in length. Passwords should be non-trivial in nature. At a minimum, they should not include your mailbox number or a string of repeated digits.
Voicemail passwords must be changed at least annually. We strongly recommend that all users update their voicemail passwords on the same cycle as they update passwords for other computer accounts (every six months).
For information on how to change your password, see "Getting Started with Voice Mail."
Voice Mail Messages and Backup Tapes Retention Policy and Practice
1. Messages that have NOT been listened to or deleted are stored indefinitely. (Messages that have been deleted by the mailbox owner are gone from the system and cannot be recovered.)
2. Messages that have been listened to and not deleted by the mailbox owner are automatically deleted by the system after 14 days. "Listened to" includes listening to only a part of the message, not necessarily the entire message.
3. Users with Remote Notification on their mailbox will have their "listened to" but undeleted messages retained for 30 days, then automatically deleted by the system.
4. Backup Tapes Retention
During normal operations the voicemail system's messages are backed up (recorded in Nortel format) onto magnetic tape once a week typically on Wednesday. The backup tape contains all messages that existed on the system as of the time of the backup, typically 10 PM or midnight. Deleted messages are not included because they no longer exist on the system once deleted. The backup tape is stored in the PBX room, but is re-used every other week (overwritten with the backup for that night, every other week). Thus, two tapes are rotated for backups.
During "litigation hold" or any other operational period that requires long-term retention of voice mail backup tapes, the tapes used for backups are stored and will not be reused (overwritten) until they are no longer required to be stored. The backup schedule is the same, each week typically on Wednesday nights, but the tapes are not reused and overwritten but are stored. Thus, multiple tapes will be stored over time.
International calling privileges require your group leader’s or department head’s approval. Long-distance calling privileges do not.
For information on how to make business related calls, regardless of the class of service on your phone, see "How to Make Calls."
Please be aware that SLAC management can and does monitor telephone usage for abuse. For more specific information, see your group leader or department head.
Please refer to the "Services" chapter for the policy on modem lines for individual PC fax modems.
Services
This chapter describes:
Your ATOM (an acronym for Area Telecommunications Office Motivators) is your representative through whom you can arrange for changes to your phone and voice mail services to be made.
There is a current list of ATOMs by lastname by group or by building ATOMs are appointed by their supervisor or group leader.
ATOMS coordinate requests between you and SCCS including:
The normal time to complete a request to install, relocate, or disconnect a phone is four weeks. All other service requests including phone feature changes (e.g., adding call waiting), directory changes, addition or changes to voice mail require one week. SCCS makes every effort to implement urgent and critical requests as quickly as requested. You may also request that critical requests be done on overtime, if you provide an account to charge the work back to. However, please keep in mind that SCCS has only one technician to serve about 50 ATOMs and SLAC's 4000 phone lines.
Services that you need to arrange for personally include:
Alternatively look at the current list of ATOMs sorted by lastname, group or building. ATOMs are appointed by their supervisor or group leader. If your listed ATOM is no longer current or you do not have an ATOM contact Atom Update.
As an ATOM, you will place all phone-related requests for service on behalf of the user with SCCS, including requests for voice mail service. First, let the SCCS Phone Admininistrator know that you're a new ATOM. SCCS will arrange for you to be authorized to use the Web pages for placing telephone and directory orders. Thereafter, SCCS will invite you to attend a class on how to place orders using this software. There is also an on-line ATOM Training Manual.
The SLAC Phone Request System (SPRS) URL is:http://www2.slac.stanford.edu/comp/telecom/phone/.
For onsite service, if you need to have a phone installed, relocated, or wish to change a phone feature, contact your ATOM. To find the name of your ATOM, see the SLAC Phone Services Web page at URL
http://www2.slac.stanford.edu/comp/telecom/phone/
You can request residential services on the same Web page. If you request residential services, remember that it is also your responsibility to request a disconnect when the services are no longer needed. This can be done from the same Web page that you use to order new services.
The telephone system allows you to make and receive calls directly without call assistance. In fact, most phones assigned to an individual person (as distinct from “common” or public phones in hallways, conference rooms, etc.) have been programmed for long-distance class of service. Ask for call assistance by dialing 0 only when you need help.
The classes of service are as follows:
On-site (class 1). Emergency and On-Site. Calls may be made only to any 3-digit or 4-digit number. The telephones assigned to this service are primarily those which are located in public, easily accessed areas.
Local Bay Area (class 2). Calls may be made to Class 1 numbers, FTS numbers, plus 408, 415, 510, 650, 925, and many 831 prefix numbers.
Long-distance (class 3). Nation-wide and Canada and calls to Classes 1 and 2 numbers.
International (class 4). Unrestricted calls may be made. For overseas station-to-station, dial 9+011+country code+city code+number. Calls to selected locations, where fraud and abuse are common, may be restricted (for example, the Caribbean). If you need to place a call to a restricted number, you can use a personal or SLAC calling card or dial 0 for assistance.
If you dial a number, but the call does not go through, and you hear a rapidly repeated tone, Class of Service may be the reason for the problem. Enter 0 for call assistance.
Local Calls
| Area Code | Enter: |
| 650 | 9 + 7-digit number or 9 + 1 + 650 + 7-digit number |
| 415 | 9 + 1 + 415 +7-digit number |
| 408 | 9 + 1 + 408 + 7-digit number |
| 510 | 9 + 1 + 510 + 7-digit number |
| 925 | 9 + 1 + 925 + 7-digit number |
Long Distance Calls (continental U.S, Hawaii, and Canada). Enter: 9 + 1 + area code + 7-digit number
International Calls: Enter 9+011+country code+city code+number. For an alphabetized list of country codes & how to dial see the Web page at URL
http://www.intelemart.com/intelemart/intlcode.htm
The time in the cities/countries listed below is determined by adding or subtracting from Pacific Standard Time (PST) the hours shown under the PST Column. Pacific Standard Time is observed from the last Sunday in October until the first Sunday in April. The times shown may vary based on local option during the summer months.
For a more exhaustive list, see the Web page at URL http://www.construction-site.com/int_dial.htm
| Country | PST | |
| China | + | 16 |
| England | + | 8 |
| France | + | 9 |
| Germany | + | 9 |
| Honolulu | - | 2 |
| Israel | + | 10 |
| Italy | + | 9 |
| Japan | + | 17 |
| Moscow | + | 11 |
| St. Louis | + | 2 |
| Salt Lake City | + | 1 |
| Spain | + | 9 |
| Switzerland | + | 9 |
| Washington, D C | + | 3 |
Telephone users may dial by name or by extension when calling persons at SLAC. To use name dialing, dial extension 8777 from inside SLAC or 1-(650)-926-8777 from outside SLAC. Then spell the last name, followed by first name, using the tone keypad on your phone. No blank or punctuation is needed between names. For 'Q,' press 7. For 'Z,' press 9. The system will tell you as soon as it finds a unique match or will provide a list of all the possible matches it finds and let you select the one you want.
To ensure that people can reach you as quickly as possible, please test your entry in the name dialing directory. The name dialing database is updated regularly to reflect information in the SLAC Institutional Database. If your name is reported incorrectly in the SLAC Phone Directory Search (at URL http://www.slac.stanford.edu/comp/telecom/phone-dir/search.html), ask your ATOM to submit a Directory Change order to update the information.
If your name is listed correctly in the SLAC phone directory, but misspelled in the name dialing directory, place a Repair Request using the form on the Web page at URL: http://www2.slac.stanford.edu/comp/telecom/phone/.
When you dial ‘0’ from inside SLAC, you will be connected to a brief announcement that is actually a menu with one option. To use name dialing, press 2. For other types of assistance, simply stay on the line, or press 0 to bypass the announcement and go directly into the call support queue.
Call support is now provided by the staff at the SLAC Main Gate, 24 hours a day, seven days a week. They can assist you with completing most types of calls and reporting problems. If you require help to set up a complex conference call, an international call, or other unique type of call outside the normal weekday hours, call the support line (dial 0) in advance so we can ensure someone is prepared to assist you with your call.
The manufacturer of SLAC's telephone switch recommends that we limit the number of participants in a conference call to no more than six to ensure good quality of the voice transmission. They also recommend that no more than two of the parties in a conference call be located offsite. However, if you wish, you can try to conference with more people.
You may use ESNet's Digital Collaboration Service to place audio conference calls with many participating locations. For more information or to get started, see the Audio Conferencing Web page, http://www2.slac.stanford.edu/comp/videoconf/archive/audio-conferencing.htm.
To establish a conference call from your phone you need the appropriate class of service: 3 for long-distance (that is, continental U.S.); 4 for international. Ask your ATOM for assistance if you wish to change your phone's class of service.
The procedures for establishing a conference call using a single-line phone are described under the feature “Six-Party Conference” in "How to Use the Single-Line Telephone Features"; those for multi-line phones in "How to Use the Multi-Line Telephone Features"). Or, you can ask your ATOM to show you how to establish a conference call.
Call '0' for assistance in establishing a conference call:
A Voicepoint, which is a speaker extension to a telephone, provides better audio quality than a speakerphone and can be useful if there are several conference participants in the same room. To check out the Voicepoint and get assistance in setting it up, go to the SCCS Help Desk in the Computer Building Lobby or call them at x4357 (HELP).
This procedure can also be used to disconnect a ringing line that no one answers. However, this procedure will only work to disconnect the last party dialed. If you need further assistance to make this work contact the SLAC Phone Administrator.
If you are on a business trip for SLAC and would like to make a collect call to a colleague at the office during normal business hours (7:30 a.m. through 4:30 p.m., Monday through Friday), what should you do? Don’t call your colleague directly at SLAC. Do call (650) 926-3300. Someone at SLAC who can assist you will answer, accept your request, and transfer to your colleague. No collect calls will be accepted outside of normal business hours.
Use a SLAC AT&T credit card for business calls when you are traveling. Call 1-800-CALLATT+0+number for calls within the continental US, Canada, and Hawaii, and 1-800-CALLATT+01+number for overseas calls. To get a SLAC AT&T calling card, send email to entapps-tc@slac.stanford.edu . Include the name of the person who will use the card and an account number to be billed.
The telephones at SLAC are for official business. Although personal calls are sometimes necessary, please keep them to a minimum in number and time.
Personal calls may be made to most 650, 408, 415, 510, 925, and 831 prefix numbers. Long distance calls may be made from any SLAC telephone using a personal calling (credit) card.
In case of fire or medical emergencies, dial 9-911. If you need assistance placing calls for other types of personal emergencies, dial 0 for call assistance.
You may use any of the pay phones located on the SLAC site to place personal calls.
You can make calling card calls within the U.S. from telephones with any class of service. If you have a calling card from AT&T, call 1-800-225-5288; for MCI, call 1-800-674-7000; for Sprint, call 1-800-877-8000.
You can also use calling cards from many other carriers. Contact your service provider for additional information.
Telephone carriers will not allow you to charge calls to restricted countries to a calling card; you need to bill it to your home phone number instead. (The designation restricted changes frequently; you can find out by simply calling the country by the usual procedure.
Caller ID is provided on most outgoing calls made from SLAC. This applies to all calls from SLAC that are sent over digital facilities (trunks) that are capable of carrying the caller ID. Caller ID is provided for incoming calls to SLAC, when the calls terminate on a digital telephone that is capable of displaying caller ID. Caller ID is also provided in the header for voicemail messages. We are able to send and receive caller ID over our primary local route to Pacific Bell and over our route to the FTS2001 government network for long distance calls. Some of the limitations on transmitting and displaying caller ID are outlined in the following paragraphs.
Many individuals and businesses block the transmission of caller ID. When we receive a call from one of these locations, we do not receive an accompanying caller ID.
Some types of trunks are not capable of carrying caller ID. Most calls from SLAC to Area Code 408 are routed over foreign exchange lines that are not capable of transmitting caller ID. Calls routed over these lines will display the number of the trunk over which the call is sent. All trunks in this group will display a number of the form (408)-773-xxxx. Lawrence Livermore National Lab (LLNL) routes calls from Livermore to Palo Alto over foreign exchange lines. So these calls will appear to SLAC users as if they came from Palo Alto. Similar situations may exist for other businesses who have a high volume of traffic between two points.
The service provider who carries SLAC's local toll calls is not able to transmit caller ID through their network. This affects most calls to Area Codes 415, 510, 707, 831, 925, and a small percentage of the calls within Area Codes 408 and 650.
We have maintained a small number of analog central office trunks for overflow and backup purposes. These trunks are not capable of transmitting Caller ID.
Many wireless phones are capable of receiving caller ID from SLAC extensions. However, wireless phones are subject to the same limitations described above, depending on the Area Code and exchange associated with your wireless phone.
Pay phones may be found at the buildings listed in the table below.
| Building Number | Name | Location |
| 015 | POWER CONVERSION | 1ST FLOOR, NEAR COPY MACHINE |
| 024 | ENVIRONMENTAL SAFETY & HEALTH (ES&H) | SE SIDE, NEAR ROOM 108 |
| 026 | HEAVY ASSEMBLY | BY COLUMN 11B, NEAR MEN'S RESTROOM |
| 043 | AUDITORIUM | LOBBY |
| 044 | TEST LAB | LOBBY CLOSET |
| 048 | RESEARCH OFFICE BUILDING | 1ST FLOOR, NEAR REDWOOD CONF ROOM |
| 050 | COMPUTER BUILDING | 1ST FLOOR, LOBBY |
| 104A | RESEARCH YARD | FRONT OF BUILDING |
| 120 | SSRL | 2ND FLOOR, MEZZANINE |
| 131 | SSRL | 2ND FLOOR, MEZZANINE |
| 750 | COLLIDER HALL | 1ST FLOOR HALLWAY, NEAR DOOR 4 |
Some pay telephones may have restricted access or limited hours of availability to the general SLAC community. The pay telephone at the Main Gate, Building 083, was removed due to lack of use. However, the staff at the Main Gate can assist you in an emergency, 7 days a week, 24 hours per day.
There is an updated Quick Reference Card for the Call Pilot Voice Mail.
SLAC’s Northern Telecom's Call Pilot Voice Mail is an electronic voice messaging system that is as easy and convenient to use as an answering machine but has many more capabilities. Among other things, voice mail allows you to:
There is an older version of the quick reference card, the (out of service) Meridian Mail Voice Mail Quick Guide, available on line as well, for comparison.
Your ATOM will also be able to give you documentation for how to use the system and common-sense guidelines for using it effectively.
Single-line telephones supplied by SCCS indicate message waiting with a stutter dial tone; secretarial phones have a message waiting light. SLAC's telephone switch supports a very limited number (i.e., less than 10% of all phone lines) single-line telephones with a message waiting light. To order a line, ask your ATOM to submit an Equipment Change order for your extension. Because demand for these lines is greater than the supply, you may need to wait until a line becomes available for you.
You have just gotten voice mail. Now what do you do? We strongly recommend that you change your initial password to a secure password of your choice. To do so, first log on to voice mail and then change your password.
Log on to voice mail.
Change your password.
You can also personalize the three greetings callers hear when calling your number. Callers from outside of SLAC will hear your external greeting; callers from inside of SLAC will hear your internal greeting. Your temporary absence greeting overrides the internal and external greetings and all callers will hear this greeting if you record it. If you do not personalize your greeting, the caller will hear: “The person at extension nnnn is not available”, where nnnn is the called number. To personalize your greeting:
The SLAC Voice Mail system provides the useful option of setting a temporary greeting which can notify callers that you are away from the office. Temporary greetings can indicate when you will return, for example:
"I am away from my office until August 15 of this year. You may leave a message and I will respond upon my return."
This will allow callers to have a reasonable expectation as to when you will actually be able to reply to their message, making it more efficient for them to plan their own related actions.
Temporary greetings can be set with an expiration date. After that, your normal greeting resumes automatically.
To set your temporary greeting, press 82 then 3 after logging in to your voice mail, and then follow the instructions and prompts the system will offer you.
The Personal Verification recording is played when a caller reaches your number. Unless you record a Personal Verification stating your name and extension, the system will announce only your extension, not your name.
We strongly recommend that you include both your name and extension in your personal verification so that when others try to reach you using name dialing (that is, by spelling your name rather than entering your extension) and your line is busy or when they receive a voice message from you, they can call you back directly.
To record a personal verification:
Updating Your Voice Menu
Some people have a voice menu. For example, a menu might be used to allow the caller to press 1 to page them and press 2 to leave a message. To update the greeting for the voice menu follow these steps:
Leave a message directly in someone’s mailbox without ringing his or her telephone by dialing ext. 4555 or (650) 926-4555. You can use name addressing by pressing 11 before any entry in your list of recipients. Follow the other directions just as you would for name dialing (see "Name Dialing").
Do not enter your password incorrectly more than two consecutive times during a single logon session. If you enter an incorrect password for the third time, the mail system will lock you out, that is, not allow you to access your mailbox until your password has been changed.
If you’re not sure you remember your password correctly, try it twice (or two different passwords once each); hang up; log on to voice mail again if you want to try two more passwords.
If you are locked out or simply can’t remember the password, leave a message to that effect at ext. 2200, the telephone trouble call number. Give your mailbox number and the name and extension of the person that SCCS should call with your password. SCCS does not have a record of your password but will change it to a new password within three hours of your call. If you can't log on using the new password contact SCCS Phone Administrator.
When you hear this message after logging on to your voice mailbox it means that you have archived (that is, stored) almost 10 minutes of messages. The solution, of course, is to review your archived messages and delete some or all of them. If you don’t prune them, the message may change to “Your mailbox is full. Please delete your messages.” When that happens, you will continue to receive new messages, and you will be able to listen to new or archived messages and delete messages. You will not be able to forward, save messages, or perform any other mail function.
The remote notification service informs you of incoming messages to your mailbox by calling you at a phone number or pager number that you specify. To use this service, you must first have your ATOM submit a feature change order requesting that your mailbox be enabled for this service.
When a new message is deposited in your mailbox, the remote notification service informs you. You then log into your mailbox to play the message. If the call is not answered or you do not log in, remote notification cycles through your list of numbers until the call is answered, disabled, or the maximum number of retry attempts (ten) is reached. If the line is busy, remote notification continues to retry that number, every five minutes, up to three retry attempts.
When you first request remote notification, you can specify:
Notification for all new messages or only urgent messages (A caller can tag a message urgent by entering 70 1 following the message.)
Up to three schedules (temporary, business days, non-business days)
Up to three time periods per schedule
Up to three telephone or pager numbers per time period
For digital or numeric pagers, a callback number to display
Once your mailbox has been enabled for remote notification, you can add, delete, or modify schedules from your mailbox. To do this, first log on to voicemail. Enter 85, then 2 to access the remote notification service. Follow the prompts to review or modify your schedules. If you require assistance to update your schedules, you may also ask your ATOM to submit a feature change request to have the information updated for you.
1. Messages that have NOT been listened to are stored indefinitely.
2. Messages that have been listened to are automatically deleted after 14 days. "Listened to" includes listening to only a part of the message, not necessarily the entire message.
3. Users with Remote Notification on their mailbox will have their "listened to" messages retained for 30 days, then automatically deleted.
4. The entire lot of all messages is backed up onto separate memory and retained for 24 hours, then deleted, for purposes of emergency system restoration only.
Send email to SLAC Phone
Administrator giving your SLAC mail stop and we will send you a small booklet entitled
Meridian Mail Voice Messaging User Guide by internal mail. There is also a
quick reference card, the Voicemail Quick Guide,
available on the Web.
Consult the SLAC Cellular Users’ Guide on the Web at URL
http://www2.slac.stanford.edu/comp/telecom/cellphone/users-guide.htm
for the following topics:
You may use ESNet's Digital Collaboration Service to place audio conference calls with many participating locations. For more information or to get started, see the Audio Conferencing Web page,
For small conferences see the instructions on How to Place a Conference Call Yourself in this guide.
Consult the SLAC Videoconferencing Home Page
The SCCS Help Desk in the Lobby of the Computer Building handles ordering, return, and repair of pagers. To order a pocket pager, fill out a New Pager Request form on the Web at URL
http://www2.slac.stanford.edu/comp/telecom/pager/info.htm
and return it to the Help Desk M/S 97. Requests will usually be filled within two working days. The Help Desk will notify you by phone or email when your pager is ready for pickup.
To request service on a pager, stop by the Help Desk Monday through Friday from 8 am to 5 p.m.
For questions, contact the Help Desk (email helpdesk@slac.stanford.edu or call HELP (x4357)).
To find a person’s pager number, search on the person's name in the SLAC Phone Directory Search screen on the Web at URL
http://www.slac.stanford.edu/comp/telecom/phone-dir/search.html
Then click on (Additional information available to SLAC users only). To page someone:
You can also send alphanumeric messages to most SLAC pagers. This is done through the TelAlert facility, which can be found on the Web at http://www.slac.stanford.edu/grp/scs/net/slaconly/telalert-form.htm.
The SPEAR building has a manual paging system.
Follow these steps:
| Buildings with Public Address Systems | |
| Building | Phone |
| SPEAR | 2751 |
Several buildings at SLAC (see below) have paging systems, where you can directly page the building without an intermediary person.
Follow these steps:
| Description | Building | Page |
| Beam Switch Yard | 009 | 159 |
| Collider Injector Development (CID) | 002 | 140 |
| Collider Hall SLD | 750 | 139 |
| Collider Hall MIT | 750 | 158 |
| Computer Building | 050 | 162 |
| Cryogenics | 006 | 136 |
| Damping Ring - North | 011 | 142 |
| Damping Ring - South | 012 | 142 |
| Detector (SLD) - PIT | 750 | 147 |
| End Station A | 61 | 160 |
| IR 2 | 620/621 | 164 |
| IR 2 Hall | 620 | 131 |
| IR 8 | 685 | 137 |
| IR 12 | 720 | 138 |
| Klystron Gallery - Sector 1 | 001 / 002 | 148 |
| MCC (Prefer using pocket pagers.) | 005 | 130 |
| NLCTA Control Room | 128 | 163 |
| Plant Maintenance and Utilities | 035 | 133 |
| Plating | 025 | 157 |
| Sector One | 002 | 142 |
| SCCS - Scientific Computing & Computing Services | 050 | 162 |
| SLC South & North ARC | 748 & 749 | 145 |
| SPEAR Control | 117 | 144 |
| SPEAR Power Supply | 118 | 144 |
| SPEAR Ring | 146 | |
| SSRL | 117/118/140 | 144 |
| SSRL - 1st Floor Only | 120/131/137 | 161 |
| Test Laboratory | 044 | 135 |
| Vacuum Assembly | 031 | 132 |
SLAC supports a number of wireless communications devices and technologies that operate on radio frequencies including cellular telephones, wireless telephones (hand-held devices with a shorter range than cellular telephones), wireless intercoms, wireless radios, wireless crane controls, and, of course, paging transmitters to support pagers. Ham radios, another wireless communications device, are informally supported by SLAC for ES&H and are part of the emergency communications plan.
Plant Engineering and security are the major users of radio. Plant Engineering uses radios to support the many plumbers, electricians, and other maintenance staff out in the field. These people and MCC use radios to communicate about urgent problems that need immediate attention and during tunnel checks prior to turning on the accelerator.
If your department needs a radio, contact Lowell Shepard (email shep@slac.stanford.edu, x4711). He can advise you on DOE requirements and GSA purchasing standards and put the newly acquired radio on a radio channel that minimizes interference with wireless communications operations.
For information about cellular phones, see "Cellular Phones". For acquisition and servicing of pocket pagers, contact the
SCCS Help
Desk (email helpdesk@slac.stanford.edu or call HELP (x4357).
PBX Extensions or Pacific Bell direct lines are not provided for PC fax modems for individual users. The SLAC PBX does not have the capacity to provide extensions dedicated to individual PC fax modems and there are network security concerns associated with having a phone line permanently hooked to an individual PC fax modem. There are common-area (shared) fax machines throughout the campus for users. Individual requests for PC fax modem lines can only be considered on an exception basis.
Reporting Problems
This chapter describes how to report:
If your phone has a problem needing repair, either enter a description of the problem online or call ext. 2200. To enter it online, bring up the Web page at URL
http://www2.slac.stanford.edu/comp/telecom/phone/
in your browser and click on "Repair Request". If you call ext. 2200, you will be asked to give your name, extension, building, room number, and the nature of the problem. You do not need to make this request through your ATOM. Normally repairs will be completed within a working day.
SCCS often receives calls reporting:
All these “problems” are caused by forwarding the phone to another extension. The solution, therefore, is to cancel the call forward on the phone:
Batteries in good operating condition are required to operate the programmed function keys and the speaker in your Panasonic (or other programmable phone models); however, the phone will still have dial tone even if the batteries are dead unless there is another problem. If you need batteries for your phone, check with someone on your administrative staff.
Have you ever answered your phone and instead of hearing a human voice in response to your "Hello?" you simply hear a beep? If you ever do, it may well be someone with the wrong fax number trying to send a fax to your phone number. Normally, the symptom of a fax calling is a sequence of beeps and several seconds of silence repeated about 14 times and then followed by silence. If this happens to you, you can assume that you're the recipient of a call from a fax calling the wrong number. We suggest that you, simply transfer the fax call to your local fax machine as described below. The printed fax will likely give a phone number of the originator; so you can call to let him or her know of the problem.
To transfer a call on a single-line phone:
To transfer a call on a secretarial phone:
SCCS checks the operability of 9-911 regularly. However, should you discover it out of order, please report the problem:
If your voice mail is not working properly (e.g., calls are not being routed to your voice mail when you don’t answer the phone, or the voice mail system prevents you from logging in to your mailbox because you have forgotten your password), or if you are locked out or simply can’t remember the password, leave a message to that effect at ext. 2200, the telephone trouble call number. Give your mailbox number and the name and extension of the person that SCCS should call with your password. SCCS does not have a record of your password but will change it to a new password within three hours of your call. If you can’t log on using the new password contact SCCS Phone Admininistrator.
If you have other needs or questions concerning voice mail, check with your ATOM.
For problems with pocket pagers, call the SCCS Help Desk at x4357 (HELP).
For how to deal with cellular phone problems, consult the SLAC Cellular Users’ Guide. The Guide is available on the Web at URL
http://www2.slac.stanford.edu/comp/telecom/cellphone/users-guide.htm .
Finding
Information
This chapter describes:
| By Telephone | By Fax |
| During and After Business Hours:
650-926-3300 |
Main SLAC FAX: 650-926-4999 See "SLAC Fax Numbers" for more information. |
| By Mail | For Delivery |
| First-Name Last-Name | First-Name Last-Name |
| SLAC | SLAC |
| 2575 Sand Hill Road, M/S xx | 2575 Sand Hill Road |
| Menlo Park, CA 94025 | Menlo Park, CA 94025 |
When you call SLAC at 650-926-3300, you will hear a voice menu which gives you the following choices:
If you want call assistance, press 0 to bypass the menu and go directly into the call support queue. Your call will be answered by the Security personnel at SLAC's Main Gate, who can provide directory assistance for SLAC numbers.
Most SLAC extensions can be dialed directly from outside of SLAC by preceding the extension number with (650) 926.
| Department | Phone | Mail Stop | |||||
| ACCOUNTING | |||||||
| Accounts Payable | 2301 | 06 | |||||
| Accounts Receivable | 4243 | 06 | |||||
| Cost Accounting | 4228 | 06 | |||||
| AFFIRMATIVE ACTION OFFICE | 2967 | 10 | |||||
| AUDITORIUM | |||||||
| Auditorium Control room | 4120 | ||||||
| Public Wall Phones | 4117/4118/4119 | ||||||
| AUTOMOBILES (Government-Owned) | |||||||
| Reservations: | |||||||
| A and E | 2353/2354 | 11 | |||||
| Central Lab | 2234 | 73 | |||||
| Central Lab | 2604 | 80 | |||||
| Environmental Safety and Health | 4460 | 84 | |||||
| AUTOMOBILES (Privately-Owned) | |||||||
| Window Decals | 5345 | 86 | |||||
| BENEFITS | |||||||
| Health Plans | 2356 | 11 | |||||
| Retirement | 2357 | 11 | |||||
| BUS SERVICE | |||||||
| SLAC-to-Train Depot | 2358/2355 | 11 | |||||
| SLAC-to-Campus (Marguerite) | 650-723-4375 | 6225 | |||||
| CAFETERIA | 2615 | 04 | |||||
| COMPUTING SERVICES | |||||||
| SCCS Help Desk | 4357 | 97 | |||||
| Computer Equipment Trouble Calls/Installs | 4357 | 97 | |||||
| Tape Library | 4357 | 97 | |||||
| CREDIT UNION | 650-694-1000 | ||||||
| DESIGN/DRAFTING | |||||||
| Electrical Services | 2782 | 51 | |||||
| Mechanical Design Group | 2833/3635 | 24 | |||||
| Plant Engineering | 22 | ||||||
| DOCUMENT CONTROL | 2420 | 23 | |||||
| ENVIRONMENT, SAFETY and HEALTH | |||||||
| GENERAL INFO | 2377 | 84 | |||||
| Also see section “ESH Resource List” | |||||||
| EQUIPMENT POOLS AND REPAIRS | |||||||
| Controls Department | 3704 | 64 | |||||
| FACILITIES OFFICE
SERVICES (Site Engineering and Maintenance) |
8901 | ||||||
| Buildings, Roads, Grounds | 8901 | 35 | |||||
| Custodial/Pest Control | 8901 | 35 | |||||
| Heating/Air Conditioning | 8901 | 35 | |||||
| Keys and Locks | 8901 | 35 | |||||
| Lighting | 8901 | 35 | |||||
| Plumbing/Roof Leaks | 8901 | 35 | |||||
| FAX (See “SLAC FAX Numbers” ) | |||||||
| FIRE DEPT (Business) | 2776 | 75 | |||||
| GATES (see SECURITY) | |||||||
| HUMAN RESOURCES DEPARTMENT | |||||||
| Benefits | 2356/2357 | 11 | |||||
| Compensation | 2365 | 11 | |||||
| Director | 2283 | 11 | |||||
| Employment | 2353 | 11 | |||||
| Housing | 3111 | 11 | |||||
| Labor Relations | 2355 | 11 | |||||
| Records | 2366 | 11 | |||||
| Training and Development | 2265 | 11 | |||||
| INTERNATIONAL SERVICES | 3113 | 11 | |||||
| LABOR POOL | 3724 | 79 | |||||
| LIBRARY | |||||||
| Main | 2411 | 82 | |||||
| Technical Data | 2411 | 82 | |||||
| LOST AND FOUND | 3806 | 86 | |||||
| MACHINE SHOP (Central Lab) | 2234 | 73 | |||||
| MAIL ROOM | 2380 | 00 | |||||
| MEDICAL DEPARTMENT | 2281 | 25 | |||||
| OFFICE MACHINE REPAIRS | |||||||
| Copiers | |||||||
| Royal | 9-1-800-366-3345 | ||||||
| Kodak | 9-1-800-882-8814 | ||||||
| Typewriters | 9-1-408-291-8013 | ||||||
| PAYROLL DEPARTMENT | 2303 | 06 | |||||
| PAY TELEPHONES - See “On-Site Coin Phones" | |||||||
| PETTY CASH PURCHASES | 2226 | 03 | |||||
| PRINTING AND REPRODUCTION (see DOCUMENT CONTROL) | |||||||
| PROPERTY CONTROL | 2231 | 85A | |||||
| PUBLIC AFFAIRS /TOURS | 2204 | 70 | |||||
| PUBLICATIONS | |||||||
| Check-in Desk | 2677 | 68 | |||||
| Distribution | 2677 | 68 | |||||
| Graphic Arts | 4136 | 68 | |||||
| PURCHASING/STORES | |||||||
| Expediting A-L |
2243 | 01 | |||||
| M-Z | 4124 | 01 | |||||
| Inventory Control | 3759 | 85 | |||||
| Purchasing | 2629 | 01 | |||||
| Receipts Control | 2486 | 85 | |||||
| Receiving | 4109 | 85 | |||||
| Shipping | |||||||