System Administration

List of Local Administrators

Troublecall for Local Administrators

Basic Troubleshooting Tips

June 06, 2011

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Owner:
 Desktop-Admin

1. Responsibilities for local administrators

2. Computer Accounts Search, Mailrouter Search

3. Computer Accounts Deletion (more info)

4. Networking, DHCP

5. Workstation procedures

6. Infrastructure procedures

7. Meeting minutes before October 2005

8. Meeting Minutes of OU Admin  Meetings from October 2005 on 

9. Other Information

Local administrator responsibilities

See Scope and Priorities for what is supported.

Local administrators are responsible fordesktop computing support and acting as contact for their Division or Department in the areas of:

Responding to user trouble calls

• Responding to user trouble calls and, if necessary, requesting help from SCS Desktop Computing Group.
• Alternatively, you can also contact Help Desk at (650)926-HELP ((650)926-4357). SCS will provide support at the local administrator's request within reason. Where there is a crisis need and the local administrator is unavailable, SCS will send in backup support.

Submitting requests for users

• Software Bulk Purchases *
• Windows NT Workstation Purchases
• Submission of SCS Windows NT Workstation Configuration Requests

Networking

        IP Activation

• Request IP address and Nodename
• Request network tap activation
  (Network->Support Request->Ethernet Desktop)
• DHCP **
• Request change in network speed (10Mb Half Duplex or 100Mb Full Duplex)
• How to change NIC speed in Windows XP Pro
• ipconfig -- IP configuration utility
• Configure TCP/IP for Windows 2000
  
  
  Query and Maintain network documentation
• CANDO: System admin/Dept lookup, IP address and nodename lookup
• Update CANDO data
  (reminder to keep CANDO information up to date,
   check that the primary user and system administrator fields are correct)
• More CANDO and network info
• Network Connectivity Status
• Network monitoring information: Quick-Guide 
  --by location
  --by nodes
  --by switches
  --by switch type and port configuration
  --by idle ports
   

Workstation procedures

• Checklist for migrating a client machine

Infrastructure procedures

       Outages and Troublecalls

• Outage notifications,  comp-out listings
• Scheduled Maintenance procedures
• After hour troublecalls
• Hot Seat Rotation duties
  
  Other Procedures
• Ownership of directories on the groups drive's (v drive)
• Access Control List procedures
• What is the process of testing, user notification and rollout of supported software?
  
  Best Practices
• When does a task become a project?
• Gartner Presentation 2002 'Best Practice for Windows 2000/XP Migration, and Reducing Desktop TCO'

Other information

• Property Control database (look up PC#, Dell Tag#)
  
• Performance Tuning

* Requires NT password.
** Access restricted to local administrators.

Owner: desktop-admin, updated June 1999