SCCS Help Desk

The Help Desk is located in the lobby of the Computer Building (50), and is open weekdays from 9 AM - 5 PM with 24 hour phone coverage for critical calls. The Help Desk will assist you with general computer related issues and service requests, or help you contact the appropriate source of support if we are unable to provide assistance.

Computer account, IP/Node Name, pager request forms can be submitted at the Lobby Desk in Building 50, mailed to the Help Desk at Mail Stop 97 or faxed to (650) 926-4003.

If you have a computer related question or concern, here are the best ways to contact the Help Desk:

Computing Status Hotline: (650) 926 - 2667

Critical questions or problems
Monday - Friday		Visit in person between 9am - 5pm
		Call 650-926-HELP (4357) 8am - 5pm
After Hours & Weekends		Call and leave a voice mail message in the critical box and your issue will be addressed within 20 minutes 650- 926-HELP (4357)

Non-critical questions or problems
Monday - Friday			Visit in person between 9 am and 5 pm
			Call 650-926-HELP (4357)
After Hours & Weekends			Call and leave a voice mail message in the non critical box and your issue will be addressed on the next working day.
			Send e-mail to helpdesk@slac.stanford.edu

Services

Computer Account Processing

IP/Node Name Provisioning

The Help Desk handles provisioning, changes, and deletions of IP/Node Names on the SLAC network. To make an IP/Node Name request, please print, fill out, and submit the form below to the Help Desk in Bulding 50 (Lobby). Please note that the form must be signed by an authorized local administrator before any processing can occur.

IP/Node Name Request Form

Vendor Repair (Hardware Problems)

The Help Desk will contact the appropriate vendors for the maintenance and repair of Dell computers and HP printers only. Non-supported manufacturers will be handled on a case-by-case basis. To expedite handling of your vendor repair request, please use submit a repair request using the form below:

Hardware Repair Request

Computing Support

The first thing you should do is to seek out knowledgeable people in your group. Often, people working on similar tasks can give you the most meaningful help. This should especially be your first line of inquiry for usage and "how-to" questions. If your group is unable to resolve your problems or address your concerns, you can request desktop computing support by submitting a trouble call with the Help Trak system. If you are experiencing a general networking or computer problem, contact the Help Desk. We will investigate your issue, or refer you to someone at SCCS who can.

For further computing support information, please review SLAC's computer support policy and computer security policy.