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Help and Support

Getting Help
The first thing you should do is to seek out knowledgeable people in your group. Often, people working on similar tasks can give you the most meaningful help. This should especially be your first line of inquiry for usage and "how-to" questions. If your group is unable to resolve your problems or address your concerns, you can contact the appropriate support personnel or find helpful documentation by following the links below:

Types of Request Resource
Submit a troublecall or other view the status of a request

Normal service hours are Monday-Friday 9am-5pm. There is no off-hour emergency service for client-side issues. 

Support for problems affecting critical services is available by calling (650 926-4357) and paging the on-call Technical Coordinator. Critical services are those affecting the entire lab (e.g. site-wide email outage, site-wide login failures, etc.)

Helpdesk Support

Create JIRA Ticket for OCIO Applications Development Team
Computing Systems Status Outage Calendar | Comp-out Archive
Who is my support? Your Support Personnel
FAQs & Self-Help Guides FAQs, Guides, and other Documentation
Other Expert Help (Mailing Lists and Other Resources) Mailing Lists & Other Resources*


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