Table of Contents

Overview

Requirements

• Supported Operating System
• Supported Web Browser
• Citrix Client
• Accounts

Accessing the Citrix Farm

• Installing and Configuring the Citrix Client
• Logging In to the Web Portal
• Using the Thick Client
• Launching a Windows Desktop or Application
• Client File Security
• Logging Off

Common and Licensed Applications

• Common Applications
• Licensed Applications
• Getting Access to Licensed Applications
• Working with Licensed Applications in a Citrix Windows Desktop
• Requesting Applications
• Application Help

Working with Files in Citrix

• Network Drives
• Local Drives
• Saving Files
• How to Avoid Losing Files or Data

Printing in Citrix

• Locally Defined Printers
• Adding a Printer From Within a Citrix Session
• Printing Help

Best Practices

• Always save files to a network drive or the ‘My Documents’ folder
• Save files you are working on frequently
• Save files in all open applications before you end your Citrix session
• Save files before leaving a Citrix session unattended
• Reconnect to disconnected sessions to continue working
• Always log off from a Windows Desktop
• Client File Security dialog: Select the ‘Full Access’ and ‘Never ask me again’ options
• Add printers on your system instead of from within a Citrix session
• Need help?  Check the FAQ
• Avoid customizing settings
• Don’t forget about session timeouts
• Use the Citrix Profile Copy Tool and Microsoft Office 2003 Save My Settings Wizard to migrate your data and settings from the old Citrix farm

Migrating To/From Another Citrix Farm

• Limited Migration Support
• Supported Features
• Migration Tools

Limitations of Citrix

• Session Timeouts
• Restricted Access
• No Users Installs
• Unsupported Features

Getting Help

• Frequently Asked Questions (FAQ)
• Client Installation
• Accessing the Citrix Farm
• Frozen Sessions / Unable to Log Off
• Application Support
• Printing Support
• Migration Support
• Still Need Help?