By Miriam Boon
The SLAC Café may take some novel directions as the new
Cafeteria Manager, Gary Turner, settles into his position. "I want to wow
the guests," Turner said. "I want them to literally say, 'Wow, I had a
great lunch today at the SLAC Café!'"
Gary Turner (far left) with the staff of the SLAC
(Photo by Diana Rogers)
Turner is new to SLAC, but has spent the last two years
working for Guckenheimer, the contractor that runs our cafeteria. Most
recently, he worked as a relief manager, something he views as a strong
point in his background. "You get to work in a different account pretty
much every week. You get to work with different crews and you get to learn
new ideas. You get to really absorb and take in a lot of information on
how to be successful based upon the ideas learned from all of our other
successful Guckenheimer accounts." Before Turner worked with Guckenheimer
he was a manager at Pizzeria Uno, a national chain of sit-down
Turner does not plan to make any radical changes to the
menu—popular items such as Saguaros and The Potato Bar aren’t going
anywhere. "After consulting with the chef and several customers, I’ve
decided that I will not change the major staples or the trend." He does
plan to revise the entrée rotation. "My goal is to put us on an eight-week
menu cycle. You should not see the same entree twice in eight weeks."
The Importance of Being Vocal
Turner also stressed the importance of feedback. Comment
cards are always available in the Cafeteria next to the soda dispenser. He
strongly encourages everyone to use them, and also welcomes comments by
e-mail to firstname.lastname@example.org. "The feedback is very important,
both good and bad."
"Whatever it Takes" is the Guckenheimer motto, and Turner
takes it seriously. "Every customer that walks into our Café will be
treated like royalty. My staff will do ‘Whatever it Takes’ to help please
and satisfy every single customer."
"I think we offer a tremendous service," he adds. "We’re
here to serve you. So please let us know how we can do that better."