The SLAC Computing Services (SCS) E-mail Support Group
gets many questions. Here is help for two of the issues we are asked about
By far the most common question is what to do about junk
e-mail. If you get e-mail that you do not want, no matter what the nature,
we need you to expand the e-mail’s Internet headers (we need this to track
the source of the e-mail) and forward the e-mail to
For more information on how to expand the Internet headers
in Outlook, Pine and Netscape, see:
The second most common question, for the past several
months, has been about the KLEZ virus. This virus infects a computer and
then uses the e-mail addresses in that computer to send out e-mails.
The really bad part is that it forges the From: address
too. So it could send out infected e-mails with your e-mail address as the
Additionally, if there are any bounces or alerts about the
message containing a virus then you are going to get the bounce or alert.
This can cause a lot of confusion since you never really sent the e-mail.
For more information on the KLEZ virus, see: