The SLAC Computing Services (SCS) E-mail Support Group gets many questions. Here is help for two of the issues we are asked about most often:

By far the most common question is what to do about junk e-mail. If you get e-mail that you do not want, no matter what the nature, we need you to expand the e-mail’s Internet headers (we need this to track the source of the e-mail) and forward the e-mail to postmaster@slac.stanford.edu.

For more information on how to expand the Internet headers in Outlook, Pine and Netscape, see:

http://www.slac.stanford.edu/comp/net/email/junk_email.html

The second most common question, for the past several months, has been about the KLEZ virus. This virus infects a computer and then uses the e-mail addresses in that computer to send out e-mails.

The really bad part is that it forges the From: address too. So it could send out infected e-mails with your e-mail address as the sender.

Additionally, if there are any bounces or alerts about the message containing a virus then you are going to get the bounce or alert. This can cause a lot of confusion since you never really sent the e-mail.

For more information on the KLEZ virus, see:

http://www3.ca.com/solutions/collateral.asp?CT=65&ID=1705

http://securityresponse.symantec.com/avcenter/venc/data/w32.klez.h@mm.html