Replacing Mailbox

This process needs to be coordinated with the user and all steps should be completed as quickly as possible once started.

Export the user's email to a PST file

• Click on top level folder (e.g. Mailbox - Downey, Teresa)
• File; Import and Export
• Choose "export to a file" and press Next
• Choose "personal folder file" and press Next
• Place a checkmark in the "include subfolders" box
• Press Next
• Give the file a useful name so you can find it easily to import the mail back in a little later
• Press Finish
• A 200MB mailbox takes about 15 minutes to export
• The file is usually written to: C:\documents & settings\<userid>\local settings\application data\microsoft\outlook\

Delete the existing mailbox

       From any Exchange managed tool installed host 

·         Start EMC

·         Click on Recipient Configuration on the left pane

·         Click on Find (Actions pane)

·         Enter user name in Search box, click Find Now

·         Right click on the user, click on Disable

·         There should be a warning and confirmation, go ahead and finish it

·         Leave EMC open for next task

To accomplish the same task by using EMS

•   Disable-Mailbox username@slac.stanford.edu

Deleted mailbox will keep it up to 30 days by default.  You want to go ahead and remove it now before you can create a new mailbox for this user.

·         Start EMC

·         Expand Recipient Configuration, click on Disconnected Mailbox

·         Highlight the mailbox in question and then delete

·         Just confirm your selection

• Quickly proceed with next step so that e-mail to the mailbox doesn't bounce

Now you can create the new mailbox with same name

From the Actions pane

·         Click on New Mailbox, select User Mailbox, click Next

·         Select Existing users: from User Type

·         Click on Add, put the user name in the Search box, and click Find Now

·         Once located, select the user, click OK, click Next

·         Pick the SG and database based on user’s first letter on Windows account

·         Click OK and make sure mailbox is created successfully

To accomplish the same task by using EMS

     First query mailbox database that user need to reside

• Get-mailboxDatabase

    Then enable the mailbox for existing user

• Enable-Mailbox –identity slac\username –Database Clusterinstance\Databasename

                                (i.e. cluster instance: exch-cluster1-01, Database name: DB-A1)

   Make sure command completed with any error or warning on EMS.

Import the user's e-mail ( get back into the mailbox with Outlook)

• Start Outlook and get back into the user's mailbox
  • You may need to wait 5-10 minutes before this will work...
• Click on top level folder (e.g. Mailbox - Downey, Teresa)
• File; Import and Export
• Keep the default of "import from another program or file" and press Next
• Scroll down and choose "personal folder file" and press Next
• Press Brows button and choose the file you saved in first step above
• Press Next
• Be sure to Include subfolders and make sure it is going to import items into the same folders in this person's profile
• Press Finish