4 June, 2001
Possible "Time-out" HotSync® Interruption
Note for Laptop Users on COM port, IR port
Compatibility with Windows 2000
Latest version of PocketMirror, other software
Synching with Outlook result in multi-day events being broken up
Possible conflict with COM4 and some video cards
Palm connection to Exchange e-mail
1) Recommended hardware
Note for Laptop
Users on COM port, IR port
with external docking stations, are particularly susceptible
to COM port configuration difficulties. Check
what COM ports you have and what
ports are available. If your laptop
has an infrared (IR) port, you may first need to disable the infrared port, before enabling the COM port that you
wish to use, and then rebooting. Some laptop owners have needed
to lower the speed at which they perform a HotSync® synchronization
to connect consistently. COM port speeds may be modified via the Palm Desktop HotSync menu command by choosing
Setup and Speed.
be aware that Advanced Battery Support programs have been
known to interrupt HotSync functionality. This problem is
caused by the laptop turning the serial port off when the laptop
goes into standby or power-saving mode. To correct for this
you can either configure the computer to leave serial ports on during standby mode, turn off the power-saving features
of the laptop, or always restart HotSync Manager after
the laptop wakes up from standby or sleep mode.
Palm Desktop Software and Product Compatibility with Windows
my Palm Desktop software, version 3.0 or later, work with
Microsoft Windows 2000?
Palm Desktop software version 3.0 and later has been
tested on Microsoft Windows 2000.
There are two known problems:
A) The "Hot
Undock" feature of Windows 2000, usually used
on laptop computers, may not work when HotSync® Manager is running on the laptop. The workaround for this is to shut down
HotSync Manager before performing the Hot Undock. To shut
down HotSync manager, right-mouse-click on the HotSync icon in your system tray and choose "exit." (The
system tray is most commonly found
in the lower right portion of your Windows
B) You will be unable to
carry out HotSync® operations through
your infrared port on Windows 2000. Microsoft has changed
the way infrared ports operate under Windows 2000. Palm and
Microsoft are working to resolve this issue.
You are still able to make
use of a travel cable accessory or a normal
cradle for HotSync® operations.
What is the latest version of PocketMirror?
version 3.0 is the latest (October 2000) version that is available on the
Chapura web site. This is a free update for users who own version 2. It's most
useful new feature is that it allows you to synchronize your contacts' e-mail
addresses rather than just their display name from Outlook. Currently,
PocketMirror does not include an e-mail conduit. PocketMirror
does include the Date Book, Address Book, To Do List, and Memo Pad conduits. The e-mail and expense conduits are
supplied by "Palm Computing" and are not changed by PocketMirror.
your organizer experiences problems during a HotSync® operation,
there may be a corrupt e-mail that the conduit can not
synchronize. To resolve this issue, try creating a sub-folder under the Inbox in Outlook, moving all your e-mails
into that new folder and synchronizing. If that fixes it,
a corrupt e-mail record is the cause. Move your e-mail records back into the Inbox a few at a time until you find the
bad record and delete it.
Also, check HotSync® Manager to make sure the e-mail conduit is enabled; it may need to be set up again.
For other software version (September 2000):
Palm Desktop v3.0.3, HotSync Manager v3.0.4 Update, E-Mail Conduit v3.0.4 Update
Check for latest at Palm web site.
6) Synching with Outlook result in multi-day events being broken up into many single day events.
Chapura web site describes this problem, upgrade PocketMirror to version 3.
Possible conflict with COM4 and
some video cards
Owner: Ricardo Kau