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Frequently Asked Questions (FAQs)

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June 06, 2011

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 Desktop-Admin

 

 

User FAQs

Getting Started with Windows at SLAC
Basic Troubleshooting Tips

Accounts & Login
Anti-Virus
Applications:  MSOffice; Database Connectivity; PeopleSoft
Backup/Restore
Email
Citrix/Windows Terminal Server
Conferences & Meetings-Computing Needs
Education  (and Resources)
File: Quotas, Permissions
Home Computers (see Remote Access)
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Laptop
MCC (Accelerator and Controls) Software
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Operating Systems
Outage Annoucements
PDA's/Smartphones: E-mail, Palm Pilots, Stanford Resources
Power: Usage and Saving
Presentations
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Resources-Other
Resources-Stanford
Security
Storage: Quotas
UNIX Connectivity
Web Browsers
Self Service File Restores
Remote Assistance
Securely Removing Data


 

 

 

Administrator FAQs

Administration Suite
  Fixing Administrative systems with AdminPak Beta 3 installed

Monitoring
   Common Log Events

Security
  Hotfixes
   - Overview of SLAC Support for OS hotfixes through the X: drive
   - Video on the Hotfixing Process
   - Windows Automatic Update Service, Windows Update website
   Anti-Virus
  Anti-Spyware

Server: Windows 2000
  Migration
  DNS
  WINS
  GPOs
   - How software gets installed via GPOs
   - Software Installed via GPOs
   - GPO Debugging checklist
   - Updating and checking current state
   - Repairing the MSI / Office XP gets removed

Storage
Group Directory Owners

Workstation: Windows XP
  BootCD features by version #
  Browsing:Removing Browse Master
  Browsing: Removing workstation from browse list

  License code error on first boot
  MSIs

Additional Information

Network Diagrams
 
Logical Active Directory Layout
  Logical Windows Server Layout
 
Logical Network ordered by VLAN/subnets
  Logical Network ordered by spanning tree
  Physical Network Layout
  Physical Map of SLAC

Network Monitoring
 
Monitoring Quick Guide
  Index of Known Nodes (from CANDO information)
  Index of Routers
  Index of Switches (use switch type links to view all switch ports)
  Index of Hubs/Repeaters

Last updated: 06/15/2011 15:23 -0700
Owner:
Desktop-Admin