Help |
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First contact your local
administrator. Many local administrators are reachable by submitting a web troublecall ('urgent' calls will send a page, 'non-urgent' calls will send an e-mail.) |
If
you cannot find your local administrator
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In addition to the above,
Hours of support:
Normal service hours are Monday-Friday 9am-5pm.
Off-hour emergency service can be gotten by dialing the SCS
Help Line (650 926-4357), and asking for critical page of the on-call
staff. Please read the
guidelines
on off-hour service.
Vendor
Service Request Hardware Repairs and Upgrades |
Install Request
for Windows workstation Note: Submit this request together with your local administrator. |
Software Bulk
Purchase Request Purchase software at discount prices |
NTFS Restore
Request Restore of NT file/directory from backup |
NT
Access Control Lists NT Global Group: Create, delete and change membership of global group. Network Directory: Create directory, delete directory, change permissions of directory. |
Web
Space Request Requests for Web Space on SCS maintained IIS servers.
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Help Track General SCS Troublecalls.
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Account Request Computer account request form (SLAC NT account, Exchange account, UNIX account, etc.) |
Citrix ICA
Account Request For access to SLAC Windows Terminal Server farm, you must already have a SLAC NT account. |
PPTP
Account Request For remote access via VPN/PPTP. |
IP and Node Name Request |
Printer Queue Request a printer queue or bootp service |
Property
Control Transfer |
[Additional UNIX
Requests, Network
Requests] |