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June 06, 2011

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 Desktop-Admin


Help Track is used for general SCS Troublecalls.

If you need to reach the SCS Windows Infrastructure Group, 
select 'Windows Support' 
-> 'SLAC Group Help' 
-> SLAC Group 'Servers and Hosts'

General Help & Trouble Calls For Desktop Computer Users

For Windows and Linux desktop troublecalls:

First contact your local administrator.

Many local administrators are reachable by 
submitting a web troublecall

('urgent' calls will send a page, 'non-urgent' calls will send an e-mail.)

If you cannot find your local administrator
  1. You can send e-mail to
    desktop-admin@slac.stanford.edu

  2. You can phone the SCS Help Desk at (650)926-HELP
    (Help Desk is open 9am-5pm during business days, during non-business hours please leave a request for critical page as appropriate.)


    Note: UNIX (including Linux) operating system support is available by contacting unix-admin@slac.stanford.edu,

 

For local administrators:

In addition to the above, 

Hours of support:
Normal service hours are Monday-Friday 9am-5pm.
Off-hour emergency service can be gotten by dialing the SCS Help Line (650 926-4357), and asking for critical page of the on-call staff.  Please read the guidelines on off-hour service.

 

Request Forms (see Help for troublecalls)

Vendor Service Request
Hardware Repairs and Upgrades

Install Request for Windows workstation
Note: Submit this request together with your local administrator.

Software Bulk Purchase Request
Purchase software at discount prices

NTFS Restore Request
Restore of NT file/directory from backup

NT Access Control Lists
NT Global Group: Create, delete and change membership of global group. 
Network Directory: Create directory, delete directory, change permissions of directory.

Web Space Request
Requests for Web Space on SCS maintained IIS servers.

 

Help Track
General SCS Troublecalls.

 

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Account Request
Computer account request form (SLAC NT account, Exchange account, UNIX account, etc.)

Citrix ICA Account Request
For access to SLAC Windows Terminal Server farm, you must already have a SLAC NT account.

PPTP Account Request
For remote access via VPN/PPTP.

IP and Node Name Request

Printer Queue
Request a printer queue or bootp service

Property Control Transfer

[Additional UNIX Requests, Network Requests]

 

Other Useful Information